Privacy Policy

1. Information We Collect

We collect information that you provide directly to us when you request towing or roadside assistance services. This includes your name, phone number, location, vehicle information, and payment details. We may also collect information about the nature of your service request and any special instructions you provide. When you visit our website, we may automatically collect certain technical information such as your IP address, browser type, and pages visited.

2. How We Use Your Information

We use the information we collect to provide, maintain, and improve our services. This includes dispatching drivers to your location, communicating with you about service status, processing payments, and responding to your inquiries. We may also use your information to send service updates, respond to customer service requests, and improve our website and service offerings. We do not sell or rent your personal information to third parties for marketing purposes.

3. Information Sharing and Disclosure

We may share your information with service providers who assist us in operating our business, such as payment processors and insurance companies. These third parties are required to protect your information and use it only for the purposes we specify. We may also disclose information if required by law, to protect our rights or property, or in connection with a business transaction such as a merger or sale. We do not share your personal information for marketing purposes without your consent.

4. Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. This includes using secure servers, encryption for payment information, and restricting employee access to personal data. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of any account credentials you use to access our services.

5. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience and gather information about how you use our site. Cookies are small data files stored on your device that help us remember your preferences and improve site functionality. You can control cookie settings through your browser, but disabling cookies may limit your ability to use certain features of our website.

6. Third-Party Links

Our website may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit. This Privacy Policy applies only to information collected through our website and services.

7. Your Privacy Rights

You have the right to access, update, or delete your personal information at any time. If you would like to review or change the information we have on file, please contact us using the information provided below. You may also opt out of receiving promotional communications from us by following the unsubscribe instructions in those messages. Please note that even if you opt out of marketing emails, we may still send you service-related communications.

8. Children's Privacy

Our services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information. If you believe we have collected information from a child, please contact us immediately.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on this page and update the effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

10. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

OnTarget Cuyahoga Falls Towing
2020 Front St Suite 221
Cuyahoga Falls, OH 44221
Phone: (330) 482-8745
Email: hello@cuyahogafallstowing.com